Staff Management for Private Households
Heritage & Company supports private households with staff management and training tailored to the responsibilities and service standards of the home. Management focuses on organizing the existing team’s duties, schedules and procedures; training develops the practical skills and working practices described below. Clear expectations and consistent routines can support better coordination and continuity within the household.
Training Tailored to Your Household
Customized staff training based on household standards, employee responsibilities and the agreed scope of work.
Nanny Training – tailored one on one training and guidelines to best suit the needs of you and your children
Housekeeper Training - customized training, such as laundry care, table and service etiquette and Executive Housekeeper training
Coaching and development of employees
Monthly staff meetings
Uniform guidance
Roles, Schedules and Operating Procedures
Detailed job descriptions and clearly outlined duties and responsibilities
Support developing customized employee handbooks and household policies. Clients should have employment materials reviewed by qualified legal or HR advisors for applicable requirements.
Master staff schedule
Weekly light, deep cleaning and daily maintenance check lists
Daily walk-through property check lists
Directions for opening and closing of residence, including bi annual and seasonal
Service Standards and Household Protocols
Development of household protocols and procedures
Support documenting household-specific security and safety procedures for review with the client’s existing professional advisors and service providers.
Proper table setting and silver service etiquette
Proper cleaning techniques and clothing care
White glove cleaning and home organization
Staff Management vs. Recruitment
If you need to hire new team members, explore our private household staffing service. Recruitment is a separate service from managing or training the team already in place.
Discuss Your Team’s Needs
To discuss an appropriate scope of support, tell us about your existing team, household routines and management or training priorities. The services and training topics needed will depend on your household; they should not be assumed to be included together.